Comments on: ooma : Free home phone service

By: Sandy

Sandy — Wed, 14 Oct 2009 01:11:47 +0000

I think the long wait is over, OOMA has release their new phone system. http://www.ooma.com looks pretty good. I think they are still pending release of the the wireless headset part.

By: Sandy

Sandy — Wed, 08 Apr 2009 19:32:25 +0000

Well as they said, April 2nd was the day, and it actually happened. I got an email from OOMA at the end of the day saying that the phone number had been transfered and that it was now active on my Ooma phone! I checked my account and found out that my selected new number had been removed. Hey, I get 2 lines, why kill that number? Tech support call. Get this they answered immediately! I asked the fellow if that was normal and he said yes, but he could get it back for me no problem! He did, was off the phone in 2 minutes. I did ask about support and he said they have just added a number of new people to help and it seems that it is working. Home phone working great, and I’ll again very much recommend OOMA!

By: Sandy

Sandy — Thu, 02 Apr 2009 17:12:38 +0000

Got an email on April 1 that said April 2 is the target date for the phone number change over, but they would let me know once it really happend. Seemed optimistic, and more like a automatic generated email with nothing really substantiating it other then it takes a few weeks to do a change. So will see if my account reflects it. I’ll wait until the end of the day before I send an email asking.

By: Sandy

Sandy — Wed, 01 Apr 2009 00:55:21 +0000

Got one that said my line number change has been sent to in process. Target date was April 2nd I think. Will see how that goes.

By: Sandy

Sandy — Fri, 27 Feb 2009 02:25:03 +0000

Well the email went to customer service 2 days ago and no response, will see how long it takes… I did call up and the call time was stated at 10 minutes but I decided since it was not such a big deal I would just fire off an email.

By: Sandy

Sandy — Tue, 24 Feb 2009 23:42:32 +0000

I saw some photos of the new OOMA base and phone. It seems they are working a cordless system as the next generation. Will see how that goes. For now still very happy with the existing hardware. I have yet to switch over to the Premier service but will do so for a couple of reasons, one I would like to support the service, two, I can save money by canceling my ATT hard line and get the number moved over for free. So I will do it for sure…

By: Sandy

Sandy — Fri, 16 Jan 2009 01:12:52 +0000

Well, ran into a problem. Couldn’t send a fax, just didn’t seem to connect the the receiving end of things. Well after a minute on the online manual (I guess I could have actually read the one they gave) I found an option for sending faxes that increases the clarity or resolution so the fax will work. And work it did. The simple code that should be used prior to sending the fax is *99 and it is in the manual. On another ‘Blog’ I found similar findings and it also mentioned that you can go to one of the internal set up pages and jack up the bandwidth if your internet connection can support it. My was set already at the max and so not sure what the *99 did, but it worked. So all is well and so far so good.

By: Sandy

Sandy — Sat, 10 Jan 2009 01:10:50 +0000

Well, no one but me called on my ooma phone systems. The VOIP market has a lot of players it seems, as many of my friends seems to have Vonage, or other providers. The interesting thing is that they still seem expensive. The do have some cool hardware, but I like the ooma idea, very nice. I am going to have to get a 2 line wireless phone so I can have it on a second line so it will get more used then on the corded old phone that it is connected to. More as I use it. Also seems they are adding new features to the site, so always best to check for the most current info. One thing I will pass along was the best price I got on the Hub and Scout was from Tiger Direct. Also I don’t know if you can get the system with just a HUB only, which might make it for some people on the fence to get the unit. The Scout lists for about 70 bucks, so if the HUB only was available might move more sales.